Tips for a Successful BPO

Business Process Outsourcing —it seems everyone is doing it and saving money in the process. Of course, there are those horror stories about outsourcing disasters too. What makes the difference between sustainable SG&A cost savings and headaches? Here are three tips to sustainable outsourcing savings.

1. Give your partner the freedom to exploit its comparative advantages.
2. Trust but verify.
3. Avoid lock-in.

The results are good news for BPO companies in India and Filipino -- the two strongest players in the international BPO market. offshore outsourcing services refers to the handing over of activities such as handing customer queries and even making sales calls to specialist companies.BPO companies in India is arguably one of the biggest sources of employment for India's millions of graduates.The "return to growth" trend was stronger in Asia Pacific, where 25 percent of respondents were planning to hike their BPO outlay by more than 10%, compared to the 20% for the World as a whole.The numbers are more aggressive than corresponding figures for the IT outsourcing market, partly because companies see outsourced service providers as more crucial to their business expansion than IT.

Now TCS open BPO Center in Ahmedabad

India's largest IT services company Tata Consultancy Services (TCS) will be setting up a greenfield BPO center in Ahmedabad with the capacity of housing 2,000 people. The company plans to hire 1,000 people in the first phase of the project that will be housed at their 35-acre campus in Garima Park.

“Our expansion into Ahmedabad is part of our strategy to harness the specialised talents available in Tier-II cities. We intend to use the centre to offer back office services in the banking, financial services and insurance space, as the talents available in that region are best fit for these kind of services, says Abid Ali Neemuchwala, VP of TCS BPO Services.

The company employs more than 35,000 people in its BPO services arm, of which more than 30,000 are based out of India, including Tier-II locations like Pune and Kolkata. The company had reported revenues of $925 million for BPO services in 2010-11, expects to cross a billion dollars in revenues this fiscal year, says a report published in the Business Standard.

Additionally, the company is also expanding its bases on both offshore and onshore locations, Neemuchwala said adding that TCS will not be taking the inorganic route to growth at the moment. “We made acquisitions ahead of time and our acquisitions have been very selective. However, right now, we are not looking for acquisition as a driver to expand,” he said.

The company is planning to treble its headcount in Manila from the present 300 people though its center in the Philippines can seat as many as 5,000 people. The official revealed that TCS was adding several clients across key verticals that included banking, financial services, insurance, healthcare and pharmaceuticals.

Purchase products based on the lowest unique bid auction

A new way to purchase products based on the lowest unique bid auction concept. A member can place a number of bids. The bidder of the lowest unique bid is awarded and he can buy the products at the bid price.

Welcome to Suave Telecom

Suave Telecom is a specialized IT and BPO service provider, ranked the fastest growing mid-sized company in India. We specialize in Business Intelligence and Analytics, Legacy Modernization and Independent Testing.

Our experience in the business process outsourcing arena fully complements and strengthens our service spectrum and allows us to operate as an enterprise-class solution delivery company. Our solutions aim to provide high value by optimizing cost of ownership of technology investments for customers.

Our Aim

• We ensure customer satisfaction by adding value and honoring commitments at all times.
• We build transparent lasting relationships and stand for integrity and mutual trust.
• We encourage an entrepreneurial attitude and instill in our employees the desire to excel.
• We are committed to building shareholder value and maintaining high standards of corporate governance.
• We strive to be an eco-friendly organization and inculcate good corporate citizenship

Our Specializing 
Our team of consultants are world leading providers in solutions that help organizations of all sizes to optimize and streamline their operation and cost. Suave's processes, products and organizational structure are geared towards ensuring that every delivery to the clients passes through our stringent quality measures. This policy has engendered a work culture that believes in stretching innovative thinking to its limits and exhibiting a no-compromise attitude towards quality.